Welcome to the official website of TreeENT. Before accessing this website and/or using our online services, please carefully read and understand the entire content of this Privacy Policy. By accessing this website and/or using the online services, you agree to be bound by this Policy. If you visit any webpage of this website, it signifies that you have read, understood, and unconditionally agree to accept and comply with the Website Terms of Use.
If you do not agree with any part of this Policy, please immediately discontinue your access to this website and/or use of the online services.
We reserve the right to modify or update this Policy at any time. Any modifications or updates will take effect immediately upon publication on this website. Your continued use of the website and services constitutes acceptance of the updated content.
I. Information Collection and Use
To provide you with professional, precise medical services, health consultations, appointment management, and customer care, we will collect and use your personal information under legal, necessary circumstances and with your explicit consent. This information may include, but is not limited to, your name, contact details, identification information, medical records, health status, examination and test results, and treatment records.
We use your information primarily for the following purposes: fulfilling our contractual obligations for medical services, complying with legal obligations prescribed by national laws and regulations, conducting specific information processing with your explicit consent, and pursuing our legitimate interests in providing better services (such as service improvement and internal training).
We have established strict information management systems and access control protocols. Only authorized medical personnel and staff who require access to provide medical services or perform their duties are permitted to access your personal information.
All relevant personnel are bound by strict confidentiality agreements and legal regulations and are responsible for protecting your information from unauthorized access, use, or disclosure.
II. Use of Cookies and Similar Technologies
To optimize your browsing experience, we may use "Cookies" or similar tracking technologies to store non-personally identifiable information such as language preferences and login status. This helps us understand website usage and improve our services.
You can choose to accept or reject Cookies through your browser settings. However, please note that rejecting certain Cookies may affect the full functionality of the website.
III. Information Sharing with Third Parties
We may engage strictly vetted and trustworthy third-party service providers (such as IT support and data analysis partners) to assist us in delivering parts of our services. They will only have access to your information to the extent necessary to perform these services and are bound by equivalent confidentiality obligations.
In cases involving referrals, multidisciplinary consultations, insurance claims, or legal requirements, we may share your information with relevant medical institutions, insurance companies, or government authorities to the minimum extent necessary, ensuring such sharing complies with legal and regulatory requirements.
We will not sell your personal information to any third party for its independent marketing purposes.
IV. Public Disclosure of Information
Non-private information you voluntarily send to us via email, online consultations, message boards, or other public channels, or post in public areas (such as general inquiries, comments, or suggestions), may be considered non-confidential. We may use such information, to the extent permitted by law, for purposes such as service improvement and product development, while making efforts to remove directly identifiable personal details.
V. Consent and Indemnification
You agree to indemnify and hold harmless TreeENT, its affiliates, and their respective employees from and against any and all losses, claims, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your access to this website, use of the online services, or violation of the terms of this Policy.
VI. Data Security
We adopt industry-standard technical and administrative measures (such as encrypted transmission, access controls, and security audits) to protect the security of your personal information, preventing data loss, misuse, unauthorized access, or disclosure.
VII. Version Interpretation
In the event of any inconsistency between the Chinese version of this Privacy Policy and versions in other languages, the Chinese version shall prevail.
If you wish to access or correct your personal information, please submit a written request to TreeENT. In accordance with applicable laws, TreeENT may charge a reasonable processing fee for accessing information.
Our contact information is:
treeent-service@treeent.com
Last Updated: December 2025
